Contact Customer Services

BY PHONE:

Our friendly staff in our call centre can be reached by telephone on  0333 400 0044.

Our opening hours are 9am- 5pm Monday to Friday British time. We are closed on Sundays and Bank Holidays.

UK calls to us are charged at the same rate as calls to a regular 01 or 02 landline, including from mobiles and will be included in any inclusive minutes package.

BY EMAIL:

[email protected]

We aim to reply to your email within 5 working days.

Frequently asked Questions:

We have provided answers to the most frequently asked questions around delivery  here.
Please click here for information on returns and exchanges. 

Brochure request:

To request a copy of our latest brochure please click here.

To stop receiving our brochures:

If you'd no longer like to receive our brochure through the post, please send your full details including name and postal address to [email protected] or click here to remove your details.

Sign up to our email newsletters:

Be the first to hear about our exclusive offers & news - just click here and enter your email address.

Press & Media Enquiries:

Whether you're writing a feature and need high res imagery, or you're a stylist and would like to use some of our samples for a shoot, please contact our Press Office on +44 (0)333 400 0044 or email [email protected]. 

All press releases, imagery and lookbooks can be found here.

Trade & Stockist Enquiries:

We welcome retail trading partners with a visible high street presence who share our beliefs in high quality clothing, made from natural fibres and ethically manufactured. 

If you are interested in becoming a stockist, please contact our trade team at [email protected] for further details. 

Comments & Feedback:

We are always delighted to hear from you, so please do let us know if you have had a particularly good experience, or if our website, service levels or products do not exceed your expectations. Phone us, write to us or send an email to [email protected] or complete the following feedback form.

Complaints:

In the event that you should have a problem please inform us as soon as possible either by telephone, e-mail or in writing. We will acknowledge receipt of your complaint within 1 working day (Monday to Friday incl) and we will endeavour to resolve the problem as quickly as possible, within a maximum of 5 working days.

Celtic Sheepskin & Co. Ltd reserves the right to monitor emails in accordance with the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.

Write to us:

Celtic & Co.

Units 2 & 2a Lodge Way

Indian Queens Industrial Estate

St. Columb

Cornwall

TR9 6TF