RETURNS
Extended Free Returns Until 31st January 2025.
UK
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UK returns are free unless stated on the product, subject to our terms and conditions.
HOW TO RETURN YOUR ORDER:
1. Fill in the returns form that comes with your parcel including the return reason code.
Detach and include the form with your returned item. Pack item(s) you would like to return.
2. Create your free returns label / barcode at royalmail.com/returns selecting Celtic & Co. as your retailer.
3. Now you can either: Download your returns label and print it at home (Royal Mail will also email it to you) or Royal Mail can print the label for you and collect from your house free of charge.
Take the email with the QR code on your smart device and your packaged item to the Post Office or Royal Mail Customer Service Point (CSP). They will scan the QR code and print the label for you. If you choose a CSP, check before you go that it can print labels. Please go to royalmail.com/services-near-you and look for ‘Label printing service is available’ under 'facilities'.
4. Apply the returns label to the largest side of your item. Please make sure you don't place any tape over the barcode so it can be easily scanned.
5. Drop your item at a Post Office branch or Royal Mail Customer Service Point. A proof of posting should be obtained which will enable you to track your parcel online at royalmail.com. Please make a note of the unique tracking number printed on your label as without this we cannot be held responsible for items lost in transit.
It can take up to 14 days for us to process your refund once we receive your returned item(s).
If you are unable to obtain your free returns label online, please contact our customer service team.
For additional information, please refer to our Order FAQ's Page.
US
- Returns from the US are free unless stated on the product, subject to our terms and conditions.
- You will require your order number and the email address used to place your order.
- If you did not enter an email address or do not know it please contact our customer services team
Please click here to visit our returns portal to initiate your return.
Please take a note of your tracking number and keep hold of it so we can track your return back to us.
DE & FR
- Returns from Germany and France are €5.
- You will require your order number and the email address used to place your order.
- If you did not enter an email address or do not know it please contact our customer services team
Please click here to visit our returns portal to initiate your return.
Please take a note of your tracking number and keep hold of it so we can track your return back to us.
CA & AU
- Returns from Canada and Australia are CA $8 and AU $8 respectively.
- You will require your order number and the email address used to place your order.
- If you did not enter an email address or do not know it please contact our customer services team
Please click here to visit our returns portal to initiate your return.
REST OF WORLD
- Returns from the Rest of the World are free unless stated on the product, subject to our terms and conditions.
- You will require your order number and the email address used to place your order.
- If you did not enter an email address or do not know it please contact our customer services team
Please click here to visit our returns portal to initiate your return.