Privacy Policy

We collect personal information from you when you shop online at www.celticandco.com/us or if you place an order with us over the telephone. Maintaining the security of your data is a priority at Celtic & Co, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times.

Celtic & Co. is also dedicated to being transparent about what data we collect about you and how we use it. By shopping with us, you are agreeing to our Privacy Policy. We are registered under the Data Protection Act as Celtic Sheepskin & Co. Ltd. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 2018 and the General Data Protection Regulation 2018.

If you have any more questions feel free to contact us  here.

Information collection, purpose and sharing

We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, request a catalog, participate in a sweepstake, contest, promotion or survey, or join our social networking sites. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number). If you create an online account, you also have the option of providing your product preferences and demographic information.

If you have entered a competition with one of our friends or partners, and have said that you wouldn’t mind hearing from us, they may have sent us your details so that we can get in touch with you. We work with third party data co-operative partners who provide us with personal data for individuals who may be interested in our products.

Celtic & Co. shares personal information with third party data co-operative partners. These third party data co-operative partners may use that personal information for their own marketing/commercial purposes. If you would like to opt out of sharing your personal information with third parties please call 1 888 567 7007 or email our Privacy Customer Service team at [email protected].

You or anyone else in the United States of America have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. You can make your request by calling 1 888 567 7007 or emailing our Privacy Customer Service team at [email protected].

The information we collect or have collected within the past twelve months, and may sell and/or disclose or have sold and/or disclosed in the past twelve months is detailed in the points below.

Your name:

• Purpose: So we know what to call you, to process orders to you, and for fraud prevention and detection.
• Sell / sold: We do occasionally sell names, addresses and sometimes email addresses to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers, please contact us via any of the methods in the ‘Contact Us’ section, quoting your account number, which can be found above your address on you latest catalogue.
• Disclose / disclosed: With agents (including credit reference agencies, credit card clearing agencies and delivery companies). In all instances, we provide them with only the information they need to perform their function.
• To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case, we provide them with only the information they need to perform their function).
• We use reputable third-party service providers who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. Where these service providers have access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

Email address:

• Purpose: So we can email your order confirmations, delivery delays, offers etc.
• Click here to unsubscribe from email marketing at any time. Please allow 5 business days for your request to be updated across all our systems.
• Disclose / disclosed: To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

Shipping address:

• Purpose: An obvious one – so we can ship your goods to you. In addition, we use this to process orders to you, and for fraud prevention and detection.
• Sell / sold: We do occasionally sell names, addresses and sometimes email addresses to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please contact us via any of the methods in the ‘Contact Us’ section, quoting your account number, which can be found above your address on you latest catalogue.
• Disclose / disclosed: To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case, we provide them with only the information they need to perform their function).
• We use reputable third-party service providers who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. Where these service providers have access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

Telephone number / Cell number:

• Purpose: We’ll only call if we have a delivery problem, and we might text you with details about your orders or where we have a question.
• Sell / sold: N/A
• Disclose / disclosed: With delivery companies / couriers in order to deliver your purchases to you.

Credit card details:

• Purpose: We only ask for these when you place an order. You may choose to save your card details to speed up the checkout process. If you wish to remove your card details at a later date, you can do so by deleting your saved card from account preferences on the website. We will securely store your payment card information for 1 year, to allow us to process refunds in accordance with our Refund Policy.
• Sell / sold: N/A
• Disclose / disclosed: With agents (including credit reference agencies and credit card clearing agencies) in USA. In all instances, we provide them with only the information they need to perform their function.

Cookies:

• Purpose: We currently use the services of companies to help manage and optimize our internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. Further information about cookies is provided in our Cookies Policy.
• Sell / sold: Further information about cookies is provided in our Cookies Policy.
• Disclose / disclosed: Further information about cookies is provided in our Cookies Policy.

Photographs (consent)

• If you upload your photographs to #MyCelticandCo, these may be published on our website along with your name.
• If you take part in our research activities i.e. customer groups, we’ll use your photographs to improve the products and services that we provide to our customers.

Your Internet Protocol (IP) address (legitimate interests)

• We collect your IP address to learn more about how you use our website. IP address data allows us to analyse site usage and visitor numbers and see how our advertising performs (so we can understand what you like). We also use this information to improve our website, which makes our marketing more relevant to give you the best experience we can.

Protecting your information

We use the latest secure server technology to ensure this information is protected to the highest standards. Any personal information you provide to us is securely stored on secure servers.

We accept online payment in a secure environment using Secure Socket Layering technology (SSL). All of the information sent to us as you browse our site, including payment and address information, is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen.

The encryption technique we use is the highest standard available for e-commerce and certified by Thawte, part of the Verisign group - the world's most respected certification body for Internet firms. If you have questions regarding our credit card security policies, please call us on 1 888 567 7007.

Rights of California residents

Under California law, customers of www.celticandco.com/us who are residents of California have certain rights regarding their personal information. This section describes the rights of California residents under the California Consumer Privacy Act (CCPA) and how to exercise them.

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and verify your request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources from which the personal information is collected.
• The specific pieces of personal information we collected about you.
• Our business or commercial purpose for collecting or selling any personal information.
• The purposes for which the information we collected will be used.
• The categories of third parties with whom we share personal information.
• If we sold or disclosed your personal information for a business purpose; and, if so, any categories of personal information that were sold or disclosed, and the categories of any third parties to whom personal information was sold or disclosed.

You (as a Californian resident) or anyone else in the United States of America have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our agreement with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act.
• Enable internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To make such a request, please contact us via any of the methods listed in the ‘Contact Us’ section.

Verifiable Requests. Only you or a person that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. However, you may also make a verifiable consumer request on behalf of your minor (under 16) child.

In order to respond to your requests, we must perform some verification. For example, this would be necessary in order for us to respond to any requests for to disclose or delete your data. Our verification methods will differ depending on the following circumstances:

Password-protected accounts – if you have a password-protected account with us, we will use password authentication to verify you. If your request is for deletion of personal information, we will need to re-verify you before we delete your information.

Non-password-protected accounts – we need to use either a two-tier or a three-tier verification process (which will depend on what type of request you are making). We will ask for you to confirm two or three pieces of information that we have on our records about you, for example:

• Your address
• Your zip code
• Your most recent purchase
• Your email address

We will never ask for the following information from you:

• Social security number
• Driver’s license number
• State identification number
• Medical and health information
• Financial account number
• Account passwords
• Security questions and answers

Frequency: You may make a verifiable consumer request up to two times within a twelve-month period, without charge. Unfortunately, we cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timelines: We try to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension time period (up to 90 days). If you have an account with us, we will deliver our response to that account. If you do not have an account with us, we will deliver our response by mail or electronically, at your option. Any disclosures we provide will only cover the twelve-month period preceding receipt. The response we provide will also explain any reasons we cannot comply with a request, if applicable.

Opting-Out of Sale of Personal Information: If you (as a Californian resident) or anyone else in the United States of America wish to opt–out of the sale of personal information, please use one of the methods in the 'Contact Us' section. If exercised, the decision to opt–out will be valid for 12 months, at which time we may request that you authorize the sale of personal information again.

Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Privacy of young children

Celtic & Co. is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 16. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only. We require customers to verify that they are 18 or over before we can process an order, and customers must verify that they are 18 or over before speaking to our Customer Service team.

Accessing from outside the US

If you are visiting www.celticandco.com/us from a location outside of the United States, you will be connected through and to servers located within the United States and the United Kingdom. All online orders will be accepted and fully processed in and shipped from the the United Kingdom and all information you provide will be securely maintained on web servers and our internal systems located within the United Kingdom. By providing your information to us, you agree that all personal information will be used in accordance with this privacy notice and pursuant to U.S. law.

Contact Us

You can write to us at:

The Data Protection Officer

Celtic & Co.
Indian Queens Industrial Estate

St Columb

TR9 6TF

UK

Or call us on 1 888 567 7007 (Mon–Sat: 9am–5pm GMT)

You can email our Privacy Customer Service team at [email protected]

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

Cookies and web beacons

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders, etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Celtic & Co. website uses cookies to allow customers to move from one part of the website to another and to add items to the shopping basket without having to login repeatedly.

We also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We also use the browsing behavior data to create personal product recommendations on our website, our marketing emails and in our printed catalogue.

Due to our website set-up, you may be asked to confirm your choices more than once when you visit us. Please make sure that you express your choices when prompted, so that we have your accurate preferences for all areas of our website. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser in cookie settings, but if you do this you will not be able to shop from the Celtic & Co. website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.

For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies.

By using our websites, you consent to our placement of cookies on your computer. You may occasionally get cookies from our business partners or other third parties. We have no access to or control over these cookies.

Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser's "help" section for instructions.

Web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to track activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies, the web beacons will only detect an anonymous website visit. When used in an email, web beacons enable us to know whether you have received the email.

Updated: 03/05/21 - LH