DELIVERY
LAST POSTING DATES FOR CHRISTMAS 2024
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| Delivery Options | Location | Cut Off Date |
| Standard & Express Delivery | United Kingdom | 9am on Friday 20th December |
| Next Day Delivery | United Kingdom | Midnight Sunday 22nd December |
| Standard & Express Delivery | United States & Canada | 9am on Thursday 19th December |
| Standard Delivery |
Australia & Rest of World
|
9am on Monday 2nd December |
| Express Delivery |
Australia & Rest of World
|
9am on Friday 13th December |
| Standard Delivery |
Germany
|
9am on Monday 16th December |
| Express Delivery |
Germany
|
9am on Thursday 19th December |
* Dates are displayed in GMT
US DELIVERY
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All prices on our US site are inclusive of import duties so there are no hidden surprises.
Standard Tracked Delivery to US addresses is free of charge.
| Delivery Method | Cost | Delivery Period |
| Standard Tracked Delivery Under $250 | Free | 5-11 Working Days |
| Standard Tracked Delivery Over $250 | Free | 5-11 Working Days |
| Air Express Delivery Under $250 | $30 | 4-5 Working Days |
| Air Express Delivery Over $250 | $10 | 4-5 Working Days |
Parcels over $2500 require formal entry paperwork to be completed. If your order is over $2500 our customs broker will contact you to ask for the information required to import your goods. If at any point you have any doubts over who is getting in touch with you please contact our customer services directly on 1 888 567 7007. Unfortunately, we are unable to deliver to a PO Box.
CA
Canadian Delivery
| Delivery Method | Cost | Delivery Period |
| Standard Tracked Delivery Under CA$250 | CA $10 | 6-11 Working Days |
| Standard Tracked Delivery Over CA$250 | Free | 6-11 Working Days |
| Air Express Delivery | CA $20 | 4-5 Working Days |
UK
UK Delivery
| Delivery Method | Cost | Delivery Period |
| Standard Delivery (£125 and under) | £4.95 | 4-8 Working Days |
| Standard Delivery (over £125) | Free | 4-8 Working Days |
| Royal Mail Express Tracked (£100 and under) | £6.95 | 1-2 Working Days |
| Royal Mail Express Tracked (over £100) | £2.95 | 1-2 Working Days |
|
DPD Next Working Day
(1 Hour Delivery Slot) |
£9.45 |
1 Day*
|
| Saturday Delivery | £12.95 |
Saturdays Only*
|
| Click & Collect | Free |
Mon - Fri 9-5
|
* Next Day delivery is only available within the UK mainland. Deliveries to the Highlands of Scotland and Northern Ireland can not be guaranteed within this time period.
All express delivery services placed after 3 pm, will be dispatched from our warehouse the next working day.
EU (excl Germany, France, Ireland & Netherlands)
European Delivery
All fees and duties for import and export are already included in our prices.
Pick Up/Drop off services are available to Post Offices in Belgium and France.
| Delivery Method | Cost | Delivery Period |
|
Standard Delivery Under €250
|
€10 | 5-6 Working Days |
| Standard Delivery Over €250 | Free | 5-6 Working Days |
|
Pick Up / Drop Off
(Click & Collect) |
€4 |
5-8 Working Days
|
| Air Express Delivery |
€15
|
Up to 3 Working Days
|
GERMANY
German Delivery
All fees and duties for import and export are already included in our prices.
| Delivery Method | Cost | Delivery Period |
|
Standard Delivery Under €350
|
€10 | 5-6 Working Days |
| Standard Delivery Over €350 | Free | 5-6 Working Days |
| Express Delivery |
€15
|
Up to 3 Working Days
|
FRANCE
French Delivery
All fees and duties for import and export are already included in our prices.
| Delivery Method | Cost | Delivery Period |
|
Standard Delivery Under €250
|
€10 | 5-6 Working Days |
| Standard Delivery Over €250 | Free | 5-6 Working Days |
| Express Delivery |
€15
|
Up to 3 Working Days
|
IRELAND & NETHERLANDS
Ireland & Netherlands Delivery
All fees and duties for import and export are already included in our prices.
| Delivery Method | Cost | Delivery Period |
|
Standard Delivery (€200 and under)
|
€5 | 5-6 Working Days |
|
Standard Delivery (over €200)
|
Free | 5-6 Working Days |
| Air Express Delivery |
€15
|
Up to 3 Working Days
|
AU
Australian Delivery
| Delivery Method | Cost | Delivery Period |
|
Standard Tracked Delivery Under $350
|
AU $15 | 9-13 Working Days |
| Standard Tracked Delivery Over $350 | Free | 9-13 Working Days |
| Air Express Delivery | AU $20 |
Up to 5 Working Days
|
REST OF WORLD
Rest of World Delivery
Free Worldwide delivery options are available. Separate delivery options are available for US, Canada and Australia.
All orders are sent using a tracked post or via courier, the time to deliver your parcel will be calculated during checkout.
| Delivery Method | Cost | Delivery Period |
| Standard Delivery | Free | Calculated at Checkout |
| Air Express Delivery | £18 | Calculated at Checkout |
Customs and Import Taxes.
Please note that some countries may be liable for customs and import taxes. If your country is listed below then customs and import taxes are included in the price. If you’re country is not listed we offer the option to pay taxes and duties at the checkout, if you choose not to pay import taxes and duties you may be liable for these when they arrive in your country. At no point is Celtic & Co. liable for these taxes and duties.
Japan, Switzerland, Singapore, New Zealand, Norway, Israel, Finland, Hong Kong, South Africa, Bermuda, F.Y.R.O.M. (Macedonia), Virgin Islands (U.S.), Gibraltar, Monaco, New Zealand.
INTERNATIONAL FAQ'S
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Where is my order?
To track your order, please visit our help centre here.
Where do you deliver?
Please click on the flag icon at the top of our homepage to view the countries that we ship to.
How much will shipping cost?
Shipping costs are calculated automatically in our checkout and depend upon destination country, size/weight of the order and the shipping method selected.
How long will delivery take?
Delivery times depend on where orders are being shipped to and the shipping method selected. You can choose between our shipping options in the checkout, an estimated delivery time will be displayed for each option.
Can I make any changes to my order after it's been placed?
Please contact us as soon as possible should you need to make any changes.
Will I have to pay taxes on my order?
Import duties and taxes are beyond our control and may apply to your order. We offer a guaranteed landed cost service which allows you to prepay all taxes at our checkout so there will be no additional charges when you receive your order. Choose express shipping in the checkout and then select the option to prepay duties and taxes.
I prepaid my taxes but I have been charged more upon delivery?
If you used our prepaid duties and tax service when placing your order you should not have to pay any further fees. Please contact us to resolve this.
UK DELIVERY FAQ'S
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Where do you deliver?
We are happy to deliver our products wherever you are in the world. Please select your country of residence from the drop down menu when prompted at the checkout.
When will my order arrive?
The speed of delivery depends on the postage you have selected and the destination. Where possible, your order will be dispatched from our warehouse within 48 working hours of placing an order, in fact the vast majority of orders are dispatched within 24 working hours.
For the majority of orders, UK delivery is made within four days of the order date. However, depending on the type of delivery, and the delivery location, it can take up to 15 working days for your order to be delivered. For international deliveries, please allow 28 days.
What if my order hasn’t arrived?
Most orders are sent on a trackable service with the details for expected delivery being included in your dispatch email, along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.
Please
contact us if you have not received your order within 10 days of dispatch for UK deliveries and within 28 days of dispatch for international deliveries.
What happens if my order is split over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
What if I'm not in when you make a delivery?
Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day or to collect from the delivery office yourself. You can also add a delivery instruction to your order in our checkout if you'd like the delivery person to leave with a neighbour or in a safe place.
How do you process and fulfil international orders?
For international deliveries we partner with Global-e a third party service acting as your seller on record, so you buy and have shipped Celtic & Co products to over 100 destinations worldwide. When you buy your Celtic & Co. products via Global-e, you will see that your payment method is charged by ** Global-e// Celtic & Co. **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order). For all international transactions the Global-e checkout will be loaded within the Celtic & Co. website to take payment and delivery information. All information is secured to the highest standard.