If you wish to cancel your order, please email our customer service team either by phoning 0333 400 0044 or emailing us at; support@celticandco.com

You can follow the journey of your order following dispatch using the tracking number provided in your dispatch email.

Order's cannot be amended by customers. Our customer service team can upgrade your delivery and alter the delivery address if the order hasn't already been dispatched. For any other changes, please cancel your order prior to dispatch and place a new order with the information you need to alter.

You can use your proof of postage from the dispatch confirmation email to review the status of your return. Our customer service team are happy to assist you with this.

Returns can take up to 14days to process once we have received it. We no longer offer exchanges. For more details, please visit our returns page.

Gifts are processed in the same way as a standard order. A free returns label can be generated from the site and the return can be processed via the provided link.

Please note: refund payments are processed back onto the original purchaser's payment method only.

Full price items
Here at Celtic & Co. we want you to be completely satisfied with your purchase. If you’re not happy with your product for any reason, it can be returned for a refund.
You have up to 30 days of receipt to return your full price products, however we insist that the products must be returned unused and have their swing tags and washing instructions intact.

Reduced items
Please note that reduced items work slightly differently. These must be returned within 14 days from delivery, rather than 30 days. All items must be returned unused and have their swing tags and washing instructions intact.

Discounts & Promotions
If you are returning goods that you bought using a discount or promotion offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or promotion offer will no longer apply. All items must be returned unused and have their swing tags and washing instructions intact.

Royal Mail can print the label for you. Take the email with the QR code on your smart device and your packaged item to the Post Office or Royal Mail Customer Service Point (CSP). They will scan the QR code and print the label for you. If you choose a CSP, check before you go that it can print labels. Please go to royailmail.com/services-near-you and look for ‘Label printing service is available’ under 'facilities'.

Yes, bulk orders can be processed by following the standard returns process.

If you paid using a Gift Card combined with another payment method, the refund will be processed by first issuing a new Gift Card for the amount originally paid with the Gift Card. Any remaining balance will then be refunded to the other payment method used during purchase.

The speed of delivery depends on the postage you have selected and the destination. Where possible, your order will be dispatched from our warehouse within 48 working hours of placing an order, in fact the vast majority of orders are dispatched within 24 working hours.

For the majority of orders, UK delivery is made within four days of the order date. However, depending on the type of delivery, and the delivery location, it can take up to 15 working days for your order to be delivered. For international deliveries, please allow 28 days.

Most orders are sent on a trackable service with the details for expected delivery being included in your dispatch email, along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.

Please contact us if you have not received your order within 10 days of dispatch for UK deliveries and within 28 days of dispatch for international deliveries.

No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.

Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day or to collect from the delivery office yourself. You can also add a delivery instruction to your order in our checkout if you'd like the delivery person to leave with a neighbour or in a safe place.

To track your order, please visit our help centre here

Please click on the flag icon at the top of our homepage to view the countries that we ship to.

Delivery times depend on where orders are being shipped to and the shipping method selected. You can choose between our shipping options in the checkout, an estimated delivery time will be displayed for each option.

Please contact us as soon as possible should you need to make any changes.

Import duties and taxes are beyond our control and may apply to your order.

Do not purchase from the account. We advise that you delete the message without responding, and block the account. Do not attempt to open any attachments or click on links given by the fake account.

You can report suspicious websites using the UK Government online form here, or by forwarding the email to report@phishing.gov.uk.

If a social media account under a different handle is advertising our products, please report them to our customer service team. 
We can only report a Facebook ad and get it taken down if we can find the advert and the page it's coming from. We ask that you share the Facebook ad with us when you come across it by following these simple steps:

1. Click on the 'Share' button under the advert
2. Select the 'Send in messenger' option
3. Send to 'Celtic & Co'

If you have placed an order with an unofficial site, you will not receive an order confirmation from us and the order has not been placed with us. 

As soon as you can, we advise that you get in touch with your bank/card company/payment provider to stop the transaction as quickly as possible. They will be able to advise you further.

The only email addresses we use to contact our customers are as folllows: support@celticandco.com

If you have any questions or need to raise a concern over a suspicious website/email/social platform, please contact our customer service team.